Refund policy

By completing a purchase with RevFiberPR, the customer confirms that they have reviewed and accepted the policies outlined below.

CUSTOM & AFTERMARKET PRODUCT NOTICE

RevFiberPR specializes in aftermarket and custom-built automotive components. Due to the nature of these products, most orders are final once placed.

Refunds, returns, or exchanges are not automatic and are only considered under specific conditions described in this policy.

INSTALLATION & LABOR DISCLAIMER

  • RevFiberPR does not include or cover installation labor costs.

  • Any labor fees incurred before, during, or after installation are the sole responsibility of the customer.

  • RevFiberPR is not responsible for damage caused during installation, removal, or reinstallation of any product.

PRODUCTION DELAYS FOR CUSTOM ORDERS

Custom and made-to-order products require production time.

Refund requests related to production delays will only be considered if:

  • No production activity has occurred and

  • No estimated start date is available after a minimum of 8 weeks from the initial payment date

If production has begun or materials have been allocated, refunds will not be approved.

RETURN ELIGIBILITY

Returns are strictly limited to the following situations:

  • Products that arrive damaged

  • Products with confirmed manufacturing defects affecting functionality or structure

To qualify:

  • The issue must be reported immediately upon delivery

  • The product must remain unused, uninstalled, and unmodified

  • Original packaging must be intact

Products with personalized elements or decals are not eligible for return.

RESTOCKING & RETURN CONDITIONS

  • Approved returns for custom products are subject to a restocking fee of up to 20%

  • Shipping costs are non-refundable

  • Returned items must pass inspection before any refund is processed

RevFiberPR reserves the right to deny returns that do not meet these conditions.

EXCHANGES

Exchanges are only available for:

  • Damaged items

  • Manufacturing defects

If a replacement is requested before the original item is returned, the customer may be required to provide a temporary authorization for the full retail value until the original product is received and inspected.

Return shipping costs are the responsibility of the customer. We strongly recommend:

  • Secure packaging

  • Shipping insurance

RevFiberPR is not responsible for lost or damaged items during return transit.

NON-RETURNABLE ITEMS

The following are not eligible for return, refund, or exchange:

  • Installed or test-fitted products

  • Customized or personalized items

  • Products showing signs of use, wear, or modification

  • Orders placed with incorrect specifications provided by the customer